We respect your right to change your mind. In line with UK consumer protection law, you may return a product for any reason within 14 days of receiving it, even if it is in perfect condition.

To request a return, please contact us by email, clearly stating your full name, order number, and the reason for the return. Once we receive this information, we’ll respond with the next steps, if applicable.

If your item is faulty or arrives damaged, you can choose either a replacement at no extra cost or a full refund. In such cases, there is no need to return the damaged item.

For returns due to a change of mind or other non-fault-related reasons, the return shipping costs may be the responsibility of the customer. However, we review each case carefully and aim to find the best possible solution for you.